aec77 Privacy Policy
Find out clearly how your personal information is collected, used, and kept secure — explained fully in plain language.
Introduction and Purpose of This Policy
aec77 operates a trusted online entertainment platform for players in Bangladesh. We believe that your personal information is a valuable asset and ensuring its protection is one of our highest priorities.
This privacy policy ("Policy") describes how aec77 collects your personal information, the purposes for which it is used, who it may be shared with, and what rights you have over your information. This policy applies across all platforms — the website, mobile applications, and any digital services operated by aec77.
By using our services you consent to the collection and use of information as described in this policy. If you disagree with any part of this policy, please stop using our platform and contact us.
Information We Collect
aec77 may collect various types of information to verify your identity, manage your account, and provide quality services. These are listed by category below:
2.1 Identity Information
Information you provide during account registration and identity verification:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- National ID (NID) or passport number
- Username and password (stored in encrypted form)
2.2 Contact Information
- Email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Residential address (if required)
2.3 Financial Information
We collect the following to process transactions and prevent fraudulent activity:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.4 Technical Information
Information collected automatically to maintain platform security and service quality:
- IP address and device location
- Browser type and version
- Device identifier (Device ID)
- Cookies and session data
- Platform activity logs
2.5 Gaming Activity Information
- Play history and betting records
- Bonus and promotion usage details
- Account balance change logs
Purpose of Data Use
aec77 uses your personal information only for specific, lawful, and fair purposes. We never collect or use information unnecessarily.
3.1 Service Delivery and Operations
- Creating and managing accounts
- Ensuring age verification (for users aged 21 and above only)
- Processing deposits and withdrawals
- Providing bonuses and rewards
- Managing the VIP program and cashback benefits
3.2 Security and Protection
- Preventing account fraud and fraudulent activity
- Following anti-money laundering (AML) prevention policies
- Detecting and preventing multiple accounts
- Maintaining platform security
3.3 Customer Service
- Resolving your complaints and issues
- Providing support via 24/7 live chat
- Sending important account updates
3.4 Service Improvement
- Improving platform experience and functionality
- Creating a personalised experience based on your preferences
- Identifying and resolving technical issues
3.5 Legal Obligations
We may be required to use or disclose information where necessary to comply with applicable laws, regulations, or court orders.
Cookies and Tracking Technology
aec77 uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. Cookies are small files stored on your device that hold information about your visit.
4.1 Types of Cookies
Essential Cookies
Essential for the core functions of the platform. They maintain login sessions and ensure security.
Analytics Cookies
Collect statistics on platform usage. This information is used to improve the service.
Functionality Cookies
Remember your preferences and settings, such as language and display preferences.
Security Cookies
Protect account security and help detect suspicious activity.
You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Data Sharing and Third Parties
aec77 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Providers
Information may be shared with specific service providers acting on behalf of aec77, such as payment processing partners (bKash, Nagad, Rocket, bank transfers), technology infrastructure providers, and customer service support providers. These providers act only under our instructions and may not use this information for any other purpose.
5.2 Legal Requirements
Information may be disclosed where necessary to comply with a court order, a lawful request from a government authority, or the requirements of applicable law.
5.3 Fraud Prevention
Information may be provided to regulatory bodies as part of anti-money laundering (AML) efforts and fraud prevention activities.
5.4 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the successor entity. You will be notified in advance in such cases.
Important: aec77 never sells your personal information to third parties for marketing or advertising purposes.
Data Security Measures
aec77 uses industry-standard security technologies and practices to keep your personal information secure. Our security framework operates at the following levels:
SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
Password Hashing: Your password is never stored directly — only its hash value is kept.
Access Control: Only authorised staff have access to specific information.
Regular Audits: System security is regularly tested and reviewed.
Please note that no method of transmitting information over the internet or electronic storage is 100% secure. We follow industry best practices, but we cannot fully guarantee against any security breach. Should such a situation occur, we will notify you immediately and take the necessary steps.
Data Retention Period
aec77 retains your personal information only for as long as needed to fulfil the original purpose for which it was collected and to comply with legal obligations.
7.1 Active Accounts
All information is retained while your account remains active. Records of financial transactions may be retained for an extended period in accordance with legal requirements.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period for fraud prevention, dispute resolution, and legal compliance.
7.3 Data Deletion Requests
You may request the deletion of your data provided it does not conflict with legal obligations. The timeframe for processing the request will be determined in accordance with applicable law.
Your Rights
As a player at aec77, you have the following rights over your personal information:
Right to Access
You may request to see what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data within the limits of legal obligations.
Right to Restrict Processing
You may request that data processing be limited in certain circumstances.
Right to Data Portability
You can request a copy of your information in a structured, machine-readable format.
Right to Object
You can raise an objection against the processing of your information on specific grounds.
To exercise any of the above rights, contact us directly. We will respond to your request as quickly as possible and within 30 days at most.
Protection of Minors
aec77 services are for those aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified during the registration process and account creation is not permitted if a user is suspected to be a minor.
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. Parents or guardians with concerns about this matter may contact us directly.
Policy Changes
aec77 reserves the right to update this privacy policy where necessary. For any significant changes, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a notice to your registered email address
- By updating the "Last Updated" date at the top of the page
Continuing to use the platform after an update means you have agreed to the new policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact our support team. Our team is available 24/7 to assist you.
We are here for any privacy-related questions you may have
The aec77 support team is always ready to answer any questions about the protection of your information.
To learn about other policies and terms of our platform, please visit the Terms & Conditions and Responsible Gaming pages.